Call Center Solution

Better, Faster, Cheaper Call Center Solutions with Cutting-Edge State-of-the-Art Technology !

Key Features:

  • Predictive dialer
  • Call Recording
  • IVR
  • ACD inbound
  • Call Conferencing
  • CRM Integration
  • Real time monitoring

Full Features:

  • Predictive dialer
  • Inbound / Outbound
  • ACD inbound
  • Full or Partial Call Recording
  • Web-based administration
  • Blended Campaign
  • Call Conferencing
  • Skill-based Call Routing
  • CRM integration
  • Real Time Quality Monitoring
  • Transfer to closer
  • Hot keys
  • CallerID
  • Answering Machine Detection
  • IVR

  • Listen-in & Barge-in
  • Custom music on hold by campaign
  • Internal DNC
  • Remote Agent
  • Agent Wrap-up time per campaign
  • Customizable Call Disposition per campaign
  • Customizable database quires per campaign
  • Recycling of Busy calls at a specified intervalwithout resetting list
  • Single campaigns across multiple servers or multiple campaigns on a single server
  • Third party Blind Call Transfer
  • Third party conferencing with agent drop-off
  • Advanced scripting

Codec Supported:

  • ADPCM, G.711 (A -Law and μ-Law) G 723.1, G 726, G 729 GSM iLBCLinear LPC-10

VoIP Services

We provide Premium Quality VoIP Minutes for Call Centres to maintain High Quality Voice Communication

VoIP Rates :

  • USA :
    • Flat 0.0075 (Special Offer)
    • Toll-Free: 0.0035
  • UK :
    • Landline: 0.0080 (Special Offer)
    • Mobile: 0.0220
  • Canada :
    • Flat Rate: 0.0055
  • Australia :
    • Landline: 0.0130 (Special Offer)
    • Cellular: 0.0220

Best VOIP rates in Pakistan for UK, USA, Canada, Australia & many other countries. WAINS Solutions strives to provide it’s valued customer with great service & Best (Cheap Rates. We are determined to convert our visitors into our customers with true service. Unlike other providers, we do not only show cheap rates, but commit them too. Rates are negotiable. In fact, these rates can get further cheaper depending on your usage (consumption).

WAINS Solutions provides swift response. You can get an account activated within a duration of about 10 minutes, right after the deposition of required amount. Same is with the service of DID & Call Back numbers. You can get an active call back number within a short time duration of about 30 minutes. In this service, you can also make outgoing calls with a Call back number provided by WAINS Solutions. IVR, Call Recording, Call Waiting, many other services like this are included in it. Multiple Channels are also provided on-demand.

DID & Toll Free Numbers

WAINS Solutions offers an extensive selection of international DID numbers.

Key Features:

  • Reliable voice services
  • Unlimited number of calls
  • Each DID number is provided with two channels
  • Call waiting and caller ID are supported
  • Call Detail Records
  • Voicemail to Email
  • Free customer care, 24/7 via Email and Web Ticketing

We are constantly expanding our services so as to increase the number of regions supported, as well as to increase our coverage in each region. For all your inquiries regarding Toll Free Numbers Contact Us we will be more than happy to assist.

DID Prices :

Country Price
Australia $12.00
Austria $12.00
Bahrain $18.00
Belgium $10.00
Brazil $12.00
Bulgaria $10.00
Canada $10.00
Chile $16.00
Denmark $10.00
Dominican Rep $14.00
Estonia $10.00
Finland $10.00
France $10.00
Georgia $20.00
Germany $12.00
Greece $10.00
Country Price
Hong Kong $16.00
Hungary $10.00
Ireland $10.00
Italy $10.00
Japan $15.00
Malaysia $26.00
Malta $12.00
Mexico $12.00
Netherlands $10.00
New Zealand $12.00
Norway $10.00
Pakistan $30.00
Panama $12.00
Poland $10.00
Portugal $10.00
Country DID Price
Romania $10.00
Russia $20.00
Singapore $12.00
S. Africa $10.00
Korea $16.00
Spain $10.00
Sweden $10.00
Switzerland $10.00
Thailand $22.00
Turkey $35.00
Turkey $35.00
Ukraine $30.00
UK $10.00
USA $10.00

Avatar Dialler

Stop Cold Calling!
Get live transfers with Avatar-powered agents for only $5/hour and generate qualified live transfers, or pledges without ever cold calling again.

Key Features:

  • Make more appointments
  • Make more money
  • Contact more prospects
  • Avoid conflicting contacts
  • Instantly know the hourly performance of your agents
  • Have Fronter-Closer model capabilities
  • Avoid Agent Communication downs
  • Track AHT (Average Handling Time)

WAINS Solutions offers a call center solution to help boost your revenue to its maximum. We have a one-of-a-kind Avatar Based Software Solution which can make an average call center agent into sounding like a 40 years old Wall Street pro with over 20 years experience.

Advantage with our Avatar Solution is that it ensures perfect quality sales pitch by using sound bites. Once the predictive dialer connects to the prospect, live agents do not speak directly to the customer. Instead, they would just click from the soundboard and let the Avatar does all the talking in perfect English, based on market location – may it be in Australia, England, America, or any English Speaking country. It will boost your sale while reducing down time between calls.

In as Low as $5/hour/Agent you can have a cloud-based Predictive Dialling System utilizing the latest in software technology. With Avatar Solutions, there is no need to purchase hardware, VoIP and Dialer. All that’s required is a PC, headset, and internet connection.

Business Telephony

We provide a complete Business Telephony Solution to our Corporate Customers

Key Features:

  • Record Audio Mix
  • Acoustic Echo Cancellation [AEC]
  • Message Waiting Indicator
  • Audio Tuning Wizard
  • Microphone & Speaker Device Selector
  • Automatic Gain Control
  • Audio Concealment
  • Adaptive Jitter Buffer

Full Features:

  • Voice Activity Detection
  • Touch-tones [RFC 2833, in-band, out of band & INFO DTMF]
  • Advanced Codec Settings
  • Call Forwarding URI/URL
  • Voicemail URL
  • 10 Party Conferencing [IP & PSTN]
  • Speakerphone [Uses AEC]
  • Auto-conference • Dial/Redial/Hang up
  • Flash
  • Auto-answer
  • Caller ID [SIP ID]
  • Call Timer
  • Silence Threshold

  • Backspace/Clear/Delete
  • Mute
  • Microphone & Speakers Levels
  • Microphone & Speakers Meters
  • Sound Device Selection
  • Direct IP to IP Calling
  • Speed Dial
  • Line Hold
  • Line Transfer
  • Do Not Disturb
  • Inbound Call 'Ignore'
  • Inbound Call 'Go to Voicemail'

Voice/SMS Broadcasting

Use voice broadcasting and SMS messaging for direct advertising, live lead generation, product updates, appointment reminders and emergency notifications

Key Features:

  • Live Transfers
  • Voicemail Detection
  • Text to Speech
  • Personalised Messages
  • Contact Management
  • Surveys and RSVP
  • Multi-Tenant
  • DNC (Do Not Call) List
  • Flexible Pricing
  • Analytics
  • Scheduling
  • Multiple Caller ID
  • SMS messaging
  • Auto-redial
  • Scalability
  • USA Timezone Support

  •        Lead generation with press-one transfers to your agents in your call centre. Caller ID of called contact delivered for compatibility with existing call centre PBX and screen-pop software.

  •        Accurate detection of person or voicemail and if voicemail, drop a separate message after the beep, or simply hang-up.

  •        Supports text to speech from a variety of providers including all MRCP based TTS systems. Basic TTS included for prototyping surveys before giving the script to your voice talent.

  •        Use text to speech to personalize each message using tag replacement to play text uploaded with the contact.

  •        Contacts are placed in Phone Books so you can logically group your customers. Campaigns can be set to call one or more Phone Books.

  •        Send out surveys and ask your contacts for responses either by key press or by recording a message. Complex multi-level IVR menus can be designed with a range of survey nodes.

  •        Many users and customers can have their own voice broadcasting account to create and send voice and SMS campaigns.

  •        Add contacts to the DNC list automatically, upload your own list. A global DNC list is also included to apply to all customers.

  •        No minimum term contracts, pay monthly, upgrade or cancel as your needs change. System usually provisioned within one working day.

  •        Monitor progress and performance of your campaigns in real-time with detailed reports of every call, and can be downloaded for detailed analysis.

  •        Schedule the start and stop times on a daily basis to avoid calling contacts out of hours.

  •        Set your company’s caller ID to deliver to your contacts so they can phone you back, rotate round a range of caller ID, or randomise the caller ID.

  •        Send SMS messages through supported SMS gateways. Choose your own SMS provider for best prices.

  •        Automatically redial contacts who either did not answer, or did answer but did not complete the survey or RSVP.

  •        Systems available to suit almost every requirement, from 10 concurrent calls through to many thousands of concurrent calls to millions of contacts per day.

  •        Contact’s time zone identified from the telephone number and called according to their local time.

Network Solutions

Network Solutions ! For Small Business with Big Ideas...

Key Features :

  • Site Acquisition
  • Cell Site Tower Installation
  • Installation & Configuration
  • Commissioning
  • Trouble Shooting & Maintenance
  • Project Implementation
  • BTS, Configuration, Installation, Systems Integration
  • Microwave Radio’s Link, Configuration, Installation, Systems Integration
  • Tower Erection
  • Electrification & Power System/Rectifiers Installation, testing
  • Grounding/Earthing

We provide solutions that deliver competitive edge to customers through high quality, reliable performance and low cost. We anticipate emerging requirements to keep our customers ahead of competition. We provide network solutions that keep pace with changes in user applications and communication technology.

Expert advice, technical assistance and problem resolution management are always available to our customers, through our technical assistance.Our seasoned Telecom/Datacom Engineers provide innovative ideas/solutions based on Hi-tech equipment and most demanding technologies.

Electric Backup Solutions

Alternative Energy: Not just for the tree hugging hippies anymore

Electric Backup(s) :

  • UPS (Uninterruptable Power Supply)
  • Diesel Generators
  • Gas Generators
  • Solar Power Generators

A blackout can happen at any time. Often the grid may be down for days or even weeks. Backup power systems can supply electricity to critical loads or entire house when the grid is down. There are various kinds of emergency backup devices depending on the type of energy source they are using to produce electricity.

When you are choosing the type of your system, the main things you get to decide are: the amount of backup electrical power you may need during a blackout and the length of time you want to produce it.

UPS (Uninterruptable Power Supply)

Its a back-up power system used to ensure uninterrupted power for various electronic devices.
The three basic types of UPS Systems:

  • Standby Power System (SPS):

    Most Commonly used to protect POS equipment and single work stations. Monitors the power line. When a problem is detected, the SPS switches to battery power.

  • Line Interactive:

    Most commonly used UPS system for network environments. Used for small networks up to enterprise applications. The inverter (a battery-to-AC power converter) is always connected to the the UPS output. The inverter operates in reverse during times when the input AC power is normal to provide battery charging.

  • Double Conversion On-line UPS:

    Most commonly used for mission critical applications: server farms, hospitals, etc. Avoids momentary power lapses by continuously providing power from its own inverter. The double conversion on-line UPS provides power from its own inverter even with proper power line functioning.

  • We can install both Branded and Non-Branded UPS available in Market.

Diesel Generators:

Our full Diesel Generator range of single generator units extends from 6kVA to 300KVA. All power generation solutions are designed, developed, manufactured and tested to the highest international standards. They can be combined to meet the requirements of larger projects for any application, in any location. Delivering standby, prime or continuous power generation for hospitals, data centers, commercial and private facilities or utilities.

Gas Generators:

The secondary and most economical solution of power generation solution is Natural Gas Generators, we have a wide range Gas Generator Manufacturers in market and a wide range of promised backup amount of electricity.

Solar Power Generators:

If you have ever wanted to have an emergency “backup” system that supplies continuous electrical power, there is now a completely portable (and ultra-high efficient) solar power generator which produces up to 1800 watts of household electricity on demand when you need it most. You see, this solar generator is extremely powerful and yet very simple to use. It produces continuous electricity and runs with absolutely no noise whatsoever. It emits no fumes. But the best part about the solar generator is that it is totally free.

IT Infrastructure Implementation

Small enough to Listen. Big enough to deliver

Key Benefits :

  • Our Solutions are quoted taking key factors such as Growth & Future Core Business Application plans into consideration.
  • Our IT solutions are quoted as a ‘Complete’ solution whenever possible.
  • We take factors like Support Costs, Cabling & Power Requirements into consideration.
  • Our Solutions are backed by high quality ongoing support.
  • We recommend only solutions we can stand by and effectively support going forward.
  • Our IT solutions are implemented in accordance with a predefined implementation plan.
  • We always keep Project Schedule & any Service Interruption Arrangements in consideration.

Our IT Infrastructure Solutions are designed to support our clients current requirements whilst considering future business plans and applicable emerging technologies. we take the time to understand and evaluate our clients business operations in detail to ensure all factors are considered before an IT solution is proposed.

Search Engine Optimization (S.E.O)


Key Benefits :

  • 150 Directory submissions
  • 10 Social Bookmaking Submissions
  • 10 Article Submissions (1 article x 10 article directories)
  • 10 Press Release Submissions (1 press release x 10 press release websites)
  • 10 Blog Submissions
  • 1 unique, 400 word article written
  • 1 unique, 400 word press releases
  • 15 One Way back links with mix PR
  • Meta tags changes suggestions
  • Keyword research
  • Competitor Analysis
  • Heading tag changes
  • Alt tag changes
  • Interlinking wherever required
  • Keyword Density in site content
  • HTML Site Map
  • XML site map and Submission in webmaster tool

Search engine optimization (SEO) is a small business's best friend. From driving traffic by ranking higher on search engine results to maximizing advertising campaigns, SEO can help a business build its brand, expand its reach and, ultimately, increase revenue. SEO doesn't just happen on its own, however.

If you don't know the first thing about SEO, don't worry. Here we are to help you improve SEO for your small business.

VSAT Implementation

Superior service quality, even in the most remote areas

Advantages :

  • Quick establishment of new sites
  • Wide geographic coverage
  • Rapid installation of equipment at the customers location with limited infrastructure
  • High Availability, which is (99.9 %) better than the availability of ground networks
  • Large bandwidths allow high traffic speed and density
  • Centralized control and monitoring
  • Independence from earth networks and infrastructure

VSAT (Very Small Aperture Terminal) is a term widely used in the satellite industry to describe an earth station that is installed on the ground to receive communications from a satellite or to communicate with other ground stations by transmitting to and receiving from satellite spacecraft.

WAINS Solutions provide solutions via VSAT Internet Connectivity:

WAINS Solutions provides high speed Internet connectivity and solutions via the use of satellite services which is independent of telephone lines and at an affordable cost to you. With WAINS satellite solutions you will receive a fully managed IP service by providing the most robust, reliable and fully comprehensive managed Internet backbone service for your use. This service and its value far exceed that of standard fiber backbone provided in the current market.

Why Choose WAINS Solutions for your VSAT solution:

  • Because of our extremely reliable service and the competitive pricing for our hardware and subscriptions to dedicated and shared broadband Internet services.
  • Our support team are highly experienced certified engineers working around the clock to serve you.
  • Our true broadband solutions are based on cutting edge VSAT technologies capable of providing public IP network access from even the most remote locations in the country
  • We provide many types of state of the art professional and personal VSAT products.
  • Because we can provide a clear and uninterrupted access to corporate databases and email services, public Internet and company Intranet Web access, file sharing, collaborative and hosted applications, online access to training and educational materials.

Cellular Solutions

People Making Technology Work

Services :

  • Diesel Generators (Installation, Maintainance, PM)
  • ATS/AMF Panels
  • SDR (Installation, Template Configuration)
  • Fuel Supply
  • Site Surveys (BTS Sites, Core Sites)
  • Civil Works for Indoor/Outdoor Sites

Besides our VoIP Services we also provide high quality services to out clients in Cellular Industry.